Privacy Policy
Effective Date: July 15, 2025
Loanranger values your privacy. This Privacy Policy outlines how we collect, use, and protect information in connection with our Services.
1. Scope
This policy applies to all users of Loanranger's platform located in the United States.
2. Data Access, Usage, Storage & Sharing
Google Services Integration
What we access: Google profile information (name, email address) for optional account creation via 'Sign up with Google', and optional Gmail send-on-behalf permissions for lead outreach emails. We do NOT access, read, or store Gmail messages or other Gmail content.
How we store it: Google profile data is encrypted using industry-standard encryption and stored securely on our servers. No Gmail message content is ever accessed or stored.
How we use it: Profile data is used solely for user account creation and authentication when users choose the Google sign-up option. Gmail send permissions are used only when users explicitly enable this optional feature for lead outreach communications.
User control: Both Google account creation and Gmail integration are entirely optional. You can choose traditional email/password registration instead of Google sign-up, and can opt in or out of Gmail features at any time. Users maintain full control over their Google account permissions and can revoke access through their Google account settings.
Limited Use compliance: Our use of Google user data strictly adheres to Google's Limited Use requirements and is limited only to providing the core functionality described above. We never share Google user data with third parties or use it for advertising.
LinkedIn Professional Network Data
What we access: Publicly available LinkedIn profile information (name, email address, connections) via the official Swarm Chrome Extension (GDPR & CCPA compliant).
How we store it: All data is encrypted using industry-standard encryption methods and stored securely on our servers.
How we use it: Solely for social connection mapping for individual users. We do not use this data for any other purpose.
Sharing policy: We never share this data with third parties or use it for advertising targeting.
Property Data
What we access: Publicly available property data (address, property type, estimated value).
How we store it: All data is encrypted using industry-standard encryption methods and stored securely on our servers.
How we use it: Property data is used to enrich leads with real estate context.
Sharing policy: We never share this data with third parties or use it for advertising targeting.
User Account Information
What we access: Name, email, business contact details are collected during account registration.
How we store it: All data is encrypted using industry-standard encryption methods and stored securely on our servers.
How we use it: User account information is used to provide the core functionality of the platform.
Sharing policy: We never share this data with third parties or use it for advertising targeting.
3. How We Use Data
- To enrich network connections with real estate context
- To deliver AI-generated lead recommendations
- To improve platform functionality and performance
4. No Sensitive Information Collected
Loanranger does not collect SSNs, credit scores, financial account numbers, or consumer health data.
5. Data Sharing
We do not sell or share user data with third parties for advertising. Data is only used to support core functionality.
6. Data Retention
We store data only as long as necessary to provide Services and comply with legal obligations. Storage timelines are adjusted to meet California, Colorado, Connecticut, Maryland, and Minnesota privacy laws.
7. User Rights (State-Specific)
Depending on your state, you may have rights to:
- Access a copy of your data
- Request deletion of your data
- Request correction of inaccurate data
- Opt out of automated processing (where applicable)
Requests may be submitted to: support@loanranger.ai
8. Security
We implement comprehensive security measures to protect your data:
- Data in Transit: All data transmission is secured using HTTPS encryption with TLS 1.2 or higher
- Data at Rest: All stored data is encrypted using AES-256 encryption with RSA key management
- Access Controls: Role-based access controls and multi-factor authentication for all system access
- Monitoring: Comprehensive audit logs and real-time security monitoring
- Infrastructure: Secure cloud infrastructure with regular security assessments
While no system is 100% secure, we implement commercially reasonable safeguards and industry best practices to protect your information.
9. Children's Privacy
Loanranger is not intended for anyone under 18. We do not knowingly collect data from minors.
10. Regulatory and NMLS Compliance
Loanranger's practices and policies are designed to align with federal and state mortgage compliance standards, including NMLS requirements. We monitor evolving legal standards across jurisdictions and incorporate best practices for transparency, security, and lawful processing of data by licensed mortgage professionals.
11. Policy Updates & Maintenance
We are committed to maintaining compliance with all applicable policies and regulations:
- We monitor and update this policy to align with any changes to Google API policies, Chrome Web Store requirements, and other applicable regulations
- Material changes to data use practices will be communicated to users with at least 30 days advance notice
- We regularly review our data practices to ensure continued compliance with stated policies
- Users will be notified of policy updates via email and prominent notices on our platform
Last Updated: This privacy policy was last updated on the effective date shown above.
12. Contact
For any privacy or compliance questions: support@loanranger.ai